Shipping policy

Thank you for shopping with us! Here's everything you need to know about our shipping process:

Order Processing Time

You will receive an email as soon as the products are dispatched for delivery with the relevant tracking details.

Delivery could take between 1-3 working days excluding weekends and public holidays from the day of dispatch depending on the payment method you choose.

 

Delivery Charges

Standard Delivery Charge: LKR 350.00

Shipping Notifications

Once you place an order, you will receive a confirmation email containing a tracking number. This will allow you to monitor the status of your shipment.

Damages

We understand that you may receive damaged items due to transit time. If a product is defective or damaged, this must be reported same day of delivery with pictures. If the product is deemed defective, Soul Collection will replace the product at no additional charge to the customer. 

International Shipping

Currently, we do not offer international shipping.

Returns & Exchanges

Please refer to our Return Policy for information on returns and exchanges.